Terms & Conditions


These are the Conditions on which Direct Storage Limited (the “Company”) is prepared to sell goods to the Buyer (as defined below).These Conditions apply to trade customers and consumers. If the Buyer contracts with the Company as a consumer they do not affect the Buyer’s statutory rights.  

1.                      Interpretation 

1.1           In these Conditions: 

“Buyer”               means the person, firm or company who offers to purchase the Goods from the Company by completing the online order form on the Company’s website; 

 “Conditions”      means the standard terms and conditions of sale set out on the Company’s website as the same may be varied in accordance therewith and (unless the context otherwise requires) includes any special terms and conditions agreed in Writing between the Buyer and the Company 

“Contract”         means any contract between the Company and the Buyer for the sale and purchase of the Goods, incorporating these Conditions; 

“Delivery Point” means the place where delivery of the Goods is to take place under condition 6;  

“Goods”              means any goods agreed in the Contract to be supplied to the Buyer by the Company (including any parts of them); and 

“Writing”             includes e-mail, facsimile transmission and comparable means of communication. 

1.2           Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time and includes any subordinate legislation for the time being in force made under it. 

1.3           The headings in these Conditions are for convenience only and shall not affect their interpretation.  

1.4           A reference to one gender includes a reference to the other gender and words in the singular include the plural and visa versa. 

2.                      Basis of Sale 

2.1           The Company shall sell and the Buyer shall buy the Goods in accordance with the order of the Buyer as set out in the completed online order form which is accepted by the Company subject to these Conditions.  The Contract shall be on these Conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document) No alteration or substitution of these Conditions and no representations about the Goods shall be valid unless agreed in Writing and signed by the Company. 

2.2           The submission by the Buyer of a completed online order form constitutes an offer by the Buyer to purchase the Goods specified therein.  A contract is formed between the parties only when the Company notifies the Buyer by email that the Buyer’s order has been accepted or, if earlier, the Company delivers the Goods to the Buyer.  The Company has no obligation to accept any offer so made. 

2.3           Orders will not be accepted until the Company receives authorisation of the Buyer’s credit card payment. 

2.4           The Company reserves the right not to accept orders from the Buyer if the Buyer’s address is outside the United Kingdom.   

2.5           The Company reserves the right to charge an administration fee if the Buyer cancels or varies its order once it has been accepted and the Buyer shall ensure that the terms of its order and any applicable specification are complete and accurate. 

2.6           The Company’s employees and/or agents are not authorised to make any representations concerning the Company’s Goods.  In entering into the Contract the Buyer acknowledges that it does not rely on any representations made or given by or on behalf of the Company other than those in these Conditions. 

2.7           Any typographical, clerical or other error or omission on the website or in any of the Company’s catalogues, advertisements, quotations, price lists, acceptances of offer, invoices or other document or information issued by the Company (“Sales Literature”) may be corrected without any liability on the Company’s part. 

2.8           Phone calls to or from the Company may be monitored for training purposes.

2.9      Payment is required in full at time of order. All credit card orders will be charge in full at time of order  

3.                    Availability  

3.1           The Company reserves the right to withdraw the Company’s acceptance of the Buyer’s order if any Goods are not readily available to the Company and to refund in full any payment the Buyer has made for them.   

3.2           Other Goods ordered by the Buyer will be dispatched in the normal way. 

4.                     Description 

4.1           The quantity of the Goods shall be as set out in the completed online order form and the quality and description of the Goods shall be those set out on the Company’s website. 

4.2           All samples, drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained on the Company’s website or in the Company’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods described in them.  They shall not form part of the Contract and this is not a sale by sample. 

5.                    Price of the Goods and Payment  

5.1           The price for the Goods shall be the price set out on the Company’s website. 

5.2           Unless specifically stated by the Company on it’s website the price of the Goods is exclusive of value added tax or similar tax (if applicable), packing, loading, unloading, postage, carriage and insurance costs, all of which amounts the Buyer shall pay when it is due to pay for the Goods and which shall be as set out in the Company’s online order form or notified to the Buyer at the time of the Buyer’s order. Carriage costs are detailed on the carriage page

5.3           The Buyer must request a separate quotation for deliveries outside of the mainland United Kingdom and the north of Scotland. 

5.4           All payments must be in pounds sterling. 

5.5           Time for payment shall be of the essence and no payment shall be deemed to have been received until the Company has received cleared funds. 

5.6           All payments payable to the Company under the Contract shall become due immediately on its termination despite any other provision. 

5.7           The Buyer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise, unless the Buyer has a valid court order requiring an amount equal to such deduction. 

5.8           If the Buyer fails to pay the Company any sum due pursuant to the Contract, the Buyer shall be liable to pay interest to the Company on such sum from the due date for payment at the annual rate of 3 per cent above the base lending rate from time to time of Barclays Bank accruing on a daily basis until payment is made, whether before or after any judgment. 

6.                    Delivery  

6.1           The Goods will be delivered to the address entered by the Buyer on the online order form and will normally be dispatched within 5 working days of the Buyer’s order being accepted, unless the Company states otherwise.   

6.2           Time for delivery shall not be of the essence. 

6.3           If the Company fails to despatch the Goods within 30 days of accepting the Buyer’s order (or such other period the Company has notified to the Buyer), the Company shall refund in full the Buyer’s payment in respect of such Goods. Goods may also be made available for collection at the Company’s premises if the Company agrees this with the Buyer. 

6.4           If the Buyer fails to take delivery of the Goods or the Company is unable to deliver the Goods on time because the Buyer has failed to provide adequate delivery instructions, documents, licences or authorisations at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Company’s fault) then, without prejudice to any other right or remedy available to the Company: 

6.4.1          risk in the Goods shall pass to the Buyer (including for loss or damage caused by the Company’s negligence); 

6.4.2          the Goods shall be deemed to have been delivered; and 

6.4.3          the Company may:       store the Goods until actual delivery and charge the Buyer for the reasonable costs including, without limitation, insurance and storage; or       sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the contract or charge the Buyer for any shortfall below the price under the contract. 

6.5          The Buyer shall provide at the Delivery Point and at its expense adequate and appropriate equipment and manual labour for taking delivery of the Goods. We will only deliver to the ground floor of buildings should you require goods to be taken to higher or lower floors it is the buyers responsibility to arrange this.

6.6           Where the Goods are to be delivered in instalments , each delivery shall constitute a separate contract.  Failure by the Company to deliver any instalment in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalment shall not entitle the Buyer to treat any other Contract or instalment as repudiated or cancelled as a whole. 

6.7           The quantity of any consignment of Goods as recorded by the Company upon despatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.  

6.8           Any liability of the Company for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time of issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.  

6.9           Subject to the other provisions of these Conditions, the Company shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds 180 days. 

6.10   Deliveries will be made Monday - Friday between 8am - 5.30pm we can not provide timed delivery slots 

7.                    Risk and Ownership  

7.1           Risk of damage to, or loss of, the Goods shall pass to the Buyer at the time the Goods leave the Company’s premises if the Goods are collected from such premises, or, if the Company arranges the delivery of the Goods, at the time the Goods are delivered to the Buyer.  Title in the Goods shall pass at the time that the Goods are delivered to the Buyer. 

8.                    Consumer Sales  

8.1           In the event the Buyer is entering into this contract outside a business the provisions of this condition shall apply and prevail over any other terms and conditions but: 

8.1.1          the Buyer’s statutory rights including but not limited to those contained within the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods and Services Act 1994, shall not be affected by the restrictions and limitations set out in these Conditions; and 

8.1.2          the restrictions and limitations contained in condition 9.4 shall not apply. 

8.2           In the event that the Buyer is entering into this Contract outside a business the Buyer shall for a period of 7 days following delivery of the Goods, have the right to cancel the contract by sending written notice of cancellation to the Company either at the e-mail, fax or postal address set out at the end of these Conditions or by telephone to the telephone number set out on the website (and the Company reserves the right to record all such calls). 

8.3           In the event the Buyer cancels the Contract under condition 8.2 above: 

8.3.1          the Buyer shall be responsible for paying all reasonable costs and expenses incurred in the Goods being delivered and returned to the Company; and 

8.3.2          the Company shall reimburse any sum paid by the Buyer within 30 days of the notice of cancellation being given, subject to the Company receiving the goods back unused and in undamaged condition within a reasonable time. 

9.                    Warranties and Liabilities  

9.1     The Company warrants that, at the time of delivery, the Goods will, subject as hereinafter provided, be free from defects in materials and workmanship and be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994).  There may, however, be minor variations between the Goods as shown or described on the Company’s website and those dispatched to the Buyer (but the goods dispatched will always be of a comparable or superior quality). 

9.2     The Goods (unless the Company notifies the Buyer otherwise) have been manufactured by a quality assured source and subjected to quality system requirements in accordance with the conditions of the Company’s stockist registration to BS EN ISO 9001:2000. 

9.3     Any claim by the Buyer that the Goods fail to correspond with the description on the Company’s website or that they are defective or not of satisfactory quality, must be notified to the Company in Writing within 7 days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 days after discovery or 30 days after despatch by the Company, whichever is the earlier.  If the Buyer does not notify the Company accordingly the Company shall have no liability for such failure or defect. 

9.4     The Company shall not be liable for a breach of any of the warranties in condition 9.1 if: 

9.4.1          the Buyer makes any further use of such Goods after giving such notice; or 

9.4.2          the defect arises because the Buyer failed to follow the Company’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or 

9.4.3          the Buyer alters or repairs such Goods without the written consent of the Company. 

9.5           If the Buyer makes a valid claim under condition 9.3, the Company shall replace the Goods in question free of charge or, at the Company’s sole discretion, refund in full the payment made in respect of such Goods, but the Company shall have no further liability for such failure or defect.  Such replacement or refund is conditional upon the Goods in question having been returned to the Company. 

10.                Disclaimers  

10.1             The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company’s instruction (whether oral or in Writing), misuse or alteration or repair of the Goods without the Company’s approval. 

10.2             The Company shall be under no liability under any warranty, condition or guarantee (if any) if the total price for the Goods has not been paid by the due date for payment. 

10.3             The Company shall not be liable in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Buyer. 

10.4             Except in the case of death or personal injury caused by the Company’s negligence, the Company shall not be liable to the Buyer by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these Conditions, for any special, indirect or consequential damage. 

10.5             Subject as expressly provided in these Conditions, and except where the Goods are sold to the Buyer contracting as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. 

10.6             In no circumstances shall the Company’s liability to the Buyer exceed the invoice value of the Goods. 

10.7             The Company shall not be liable for a situation of force majeure where any failure in the performance of any of the Company’s obligations is caused by factors outside the Company’s control and the Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company.  Such events of force majeure include, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials. 

10.8             Nothing in these Conditions excludes or limits the liability of the Company for death or personal injury caused by the Company’s negligence; or under section 2(3) of the Consumer Protection Act 1987; or for any matter which it would be illegal for the Company to be excluded or attempt to exclude its liability; or for fraud or fraudulent misrepresentation. 

10.9             Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not. 

11.               Installation